Shipping policy

Shipping Policy
Last Updated: [05/20/2025]

Thank you for visiting and shopping at Apollo Industries LLC. The following outlines our shipping policy for all orders placed through www.apollousa.com.

Order Processing

  • Processing Time: All orders are processed within 1 business day (Monday–Friday, excluding holidays). Orders placed after 2 PM EST may be processed the following business day.

  • If we experience a high volume of orders or stock limitations, processing may be delayed. If there is a significant delay in shipment, we will notify you by email.

Domestic Shipping

We offer standard and expedited shipping throughout the United States.

  • Standard Shipping: 2–4 business days

  • Expedited Shipping: 1–2 business days

Shipping costs are calculated at checkout based on weight, dimensions, and delivery location. We may offer free shipping on certain orders or promotional items as advertised.

Carriers Used: UPS, FedEx, USPS, and other major logistics providers depending on size and location.

International Shipping

We currently offer international shipping to select countries.

  • International delivery times vary based on destination and customs processing.

  • Customers are responsible for any customs duties, VAT, or import taxes that may apply.

Please contact us at info@apollusa.com if your country is not listed during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your shipment via the carrier's website.

Shipment Issues

  • Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us immediately at info@apollusa.com with your order number and photos (if applicable). We will work with the carrier to resolve the issue.

  • Incorrect Addresses: We are not responsible for orders shipped to incorrectly provided addresses. Please ensure your shipping details are accurate before placing your order.

  • Refused/Unclaimed Deliveries: Any orders returned due to refusal or failure to claim may be subject to return shipping and restocking fees.

Backorders & Partial Shipments

If an item is on backorder, we will notify you with an estimated ship date. For large orders, we may partially ship available items at our discretion.

Questions?

For more information about our shipping practices or if you need assistance with your order, please contact us:

Email: info@apollousa.com
Phone: 1 (248) 429-9073
Mailing Address:
Apollo Industries LLC
2695 Lake George Rd
Oxford, MI 48370
United States